Last updated: November 1, 2026

Bad Lion Return and Refund Policy

The short version

Something wrong with your order? Please reach out so we can help. Changed your mind? Request a return within 14 calendar days of delivery. Eligible items must be unused, unopened, and in their original condition, with packaging and components intact. Approved change-of-mind returns are generally for store credit, with return shipping paid by you and original shipping charges non-refundable. Some products are excluded, as explained below. Please wait for approval before sending anything back.

Start at den.thebadlion.com, or email support@thebadlion.com if you need a hand. The full terms follow, including different arrangements for damaged, defective, incorrect, missing, or materially misdescribed items and refunds required by law.

Bad Lion is a small business, and many products are made or prepared after you order. The conditions below help us manage the shipping, handling, and inventory costs of returns while keeping the process clear and fair for you.

Nothing in this policy limits rights or remedies that cannot lawfully be limited.

1. Change-of-mind returns

Please submit your change-of-mind return request within 14 calendar days after delivery.

To qualify:

• The item must be unused, unopened, and in its original condition.
• The original packaging and all included components must be present and intact.
• The item must not be marked final sale or identified as non-returnable.
• Please request and receive approval before sending the item back.
• Include your order number and any information reasonably needed to review the request.
• Return the item in the condition described in the approved request.

If an item is final sale or has a product-specific return restriction, we will clearly identify that restriction on its product listing before purchase.

Opening, using, washing, altering, burning, assembling, applying, damaging, or removing identifying information from an item may make it ineligible for a change-of-mind return. These conditions help us verify the item's condition and determine whether it can safely be offered to another customer. Once certain products have been opened or used, we cannot reliably do that, even when they still appear unused. These restrictions do not limit your rights if a product is defective or there is another problem with your order.

Return approval is the first step. Once your item arrives, we will inspect it to confirm that it meets the return conditions before issuing store credit or a refund. Your description and photographs help us review the request, but the final decision depends on the condition of the item we receive. Section 6 explains what happens during inspection and how we will follow up.

Standard products made after you order follow the same return rules as our stocked products. Personalized and custom products have separate restrictions, explained in Section 9.

2. Starting a return

To get started, please sign in at den.thebadlion.com, open the applicable order, and submit a return request.

Using your customer account keeps the order, dates, request, instructions, and resolution together in one place.

If you checked out without an account, cannot access your account, need help using the return system, or encounter a technical problem, contact support@thebadlion.com. We will verify the order and help create the necessary return record.

Please use the return system or contact our support email so we can create a return record. Social-media messages, product reviews, public comments, and unrelated emails do not automatically create a return request and may not reach the people who can help.

Please wait for approval and return instructions before sending anything back. This helps us direct your package to the right place and avoid unnecessary shipping costs. Items sent without approval may be refused or may not qualify for store credit or a refund.

Once approved, please ship your return within seven calendar days unless we agree to a different deadline. If you need more time, contact us before that deadline so we can review the request.

If the request is denied, we will explain why. If you believe relevant information was overlooked, reply to the decision or contact customer support for another review.

3. Return shipping

For an eligible change-of-mind return, we ask you to arrange and pay for return shipping. As a small business, we cannot absorb the shipping costs of these returns. We do not provide a prepaid return label. The original shipping charge is also non-refundable because it covers the shipment already made.

Please package your item securely to help protect it in transit and use a trackable shipping method. Keep your receipt and tracking information until we confirm arrival. The item remains your responsibility until it is delivered to us.

We need to receive the return before we can inspect it and issue store credit. If tracking shows a problem, please contact the carrier and let us know so we can help check the delivery information.

We will provide the return address and any additional instructions after approving the return. Please use that address rather than sending the package to a supplier, unless our instructions specifically direct you there.

If we sent the wrong item or confirm that a product arrived damaged, defective, incomplete, or materially misdescribed, we will provide appropriate return-shipping instructions when a return is necessary.

Please check with us before paying shipping costs you expect us to reimburse, including expedited or premium services. Costs incurred without prior approval may not be reimbursed.

4. Order cancellations and fulfillment delays

You have one hour after placing your order to cancel it for a full refund. Please submit your cancellation request through den.thebadlion.com and include your order number. If you cannot access your account, email support@thebadlion.com. The time you submit your request determines whether it falls within the one-hour window, even if we respond later.

After the first hour, please contact us as soon as possible if you still need to cancel. We will check the order's progress and help if we can, but cancellation is not guaranteed once production, personalization, fulfillment, or shipment has begun.

Orders canceled within the one-hour window will receive a full refund to the original payment method. If we approve a cancellation after that window, we will refund the canceled amount to the original payment method. The one-hour window does not limit cancellation or refund rights required by law.

If we cannot ship within the timeframe stated when you ordered, or generally within 30 days for US merchandise orders if no shipping timeframe was stated, we will notify you of the delay and explain your options. When we have a reasonable basis for a revised shipping date, we will provide it; otherwise, we will explain that the date is uncertain. We will provide a practical way to cancel and request your consent to the delay where required. If you cancel, or we do not obtain consent when required, we will cancel the affected items and provide the full, prompt refund required by law.

If you cancel because of a qualifying shipping delay, or if we determine that we cannot fulfill the order, we will cancel the affected item or order and provide the full, prompt refund required by law to the original payment method. Store credit does not replace a legally required refund.

5. Damaged, defective, incorrect, missing, or materially misdescribed items

A damaged, defective, incorrect, missing, or materially misdescribed item is not treated as a change-of-mind return.

If your item arrived damaged or defective, you received the wrong item, contents are missing, or the product materially differs from what you ordered or what we described, please contact us as soon as reasonably possible, preferably within seven calendar days after delivery.

Please include:

• Your order number
• A description of the problem
• Photographs of the item
• Photographs of the packaging
• Photographs of any visible damage
• A photograph of the shipping label
• Photographs showing the contents as they arrived

Please keep the item and its packaging until we complete our review. They may help us understand what happened or be needed for a return or shipping claim. We may request additional photographs, a short video, or the return of the item when reasonably necessary.

Please wait for our instructions before sending the item back so we can confirm whether a return is needed and how to arrange it.

Depending on the circumstances, we may provide a replacement, remake, repair, refund, store credit, or another reasonable remedy. We will explain the available options and work toward a resolution that reasonably fits the problem, product, available evidence, and applicable law.

We will not require store credit instead of a refund when a refund is required by applicable law.

A delay in reporting a problem does not automatically eliminate rights or remedies that cannot lawfully be limited, including a defect that could not reasonably have been discovered within seven days.

6. When we receive a return

We aim to inspect approved returns within five business days after delivery.

As part of our standard quality-assurance process, we may document the package and its contents when a return is opened, including with photographs or video. This gives both you and us a clear record of what arrived and its condition, helping us review the return fairly and answer any questions.

If the return qualifies, we aim to issue applicable store credit or a refund within three additional business days after inspection. Banks and payment providers may require additional time to display a refund.

For a return to qualify, the item we receive needs to meet the conditions agreed when we approved it. We may deny the return or reduce its value if it was used or opened when it needed to remain unopened, damaged after delivery, altered or washed, or returned without its components or packaging. The same applies if a different item is sent back or its condition materially differs from the return request.

If a return does not qualify or its approved value is reduced, we will explain the reason. If you believe we have overlooked something, please let us know so we can review it.

If a returned item does not qualify, we will contact you about available next steps and provide a reasonable opportunity to respond. If you want the item returned to you, you may be responsible for the shipping cost. We will not automatically donate or dispose of the item without notice and an opportunity to respond, except as permitted by applicable law.

7. Store credit and refunds

Change-of-mind returns

Approved change-of-mind returns are generally issued as store credit rather than a refund to the original payment method. Your credit does not expire and may be used toward eligible products. We issue it to your customer account or by another available method.

The credit is generally limited to the approved value of the returned item after any applicable promotional adjustment. Original shipping charges are not refunded for change-of-mind returns.

Problems with an order

If we sent the wrong item, the product arrived damaged or defective, the order was incomplete or materially misdescribed, we could not fulfill the order as promised, an order was canceled under Section 4, or a refund is otherwise required, we will provide the remedy required by applicable law. When a refund is required, it will be issued to the original payment method unless a different method is permitted by law and agreed with you.

Store credit applies to eligible voluntary change-of-mind returns and other situations where it is permitted and accepted. It never replaces a legally required refund without a lawful basis. If you would prefer store credit instead of an available refund, please let us know. We can offer that option where permitted by applicable law and the payment provider's rules. Choosing store credit is voluntary and is never a condition of receiving a refund you are entitled to.

We may first request photographs or other information reasonably needed to confirm the problem.

8. Promotions and returns

Promotions are based on the order placed and the items kept.

If a return causes the remaining order to fall below a promotional requirement, we may recalculate the order without that promotion. Any store credit or refund will be based on the recalculated amount.

This can affect quantity discounts, bundle pricing, buy-one-get-one offers, order-value discounts, free or discounted products or shipping, and other promotions tied to a particular product, quantity, or order total.

For example, if three items qualified for a discounted bundle price and one item is returned, the two items kept may be recalculated at the price applicable to two items.

If a promotion included a free item, the free item may need to be returned in unused and eligible condition. If it is not returned, its stated promotional value may be deducted from the return value.

These adjustments keep the promotion consistent with the items you keep. If an adjustment applies, we will explain how it affects your store credit or refund.

9. Final sale and non-returnable items

The following items are generally not eligible for change-of-mind returns:

• Items clearly marked final sale before purchase
• Digital products and downloadable goods after delivery or access
• Personalized products, products made to your specifications, one-of-one or custom artwork, and custom scent blends
• Gift cards and store credit
• Opened or used candles, fragrance products, fragrance oils, personal-care products, lip treatments, and body-care products
• Products that cannot reasonably be resold for health, hygiene, safety, or authenticity reasons after opening

Final-sale and other change-of-mind restrictions do not limit your rights if an item arrived damaged, defective, incorrect, incomplete, or materially different from what was ordered or described. Please contact us if something is wrong so we can review it.

We understand that a scent or other product may not suit everyone's preferences. Disliking a scent after opening it, or finding that a product is not to your taste, does not by itself mean the product is defective.

10. Lost, stolen, or transit-damaged shipments

If you purchased Route Package Protection, qualifying shipping events are governed by Route's then-current policies and claim process. See our Shipping Policy for current protection information and claim instructions.

Route is a third-party protection provider, not a replacement for Bad Lion's responsibility for the order itself. We remain responsible for incorrect items, contents missing before shipment, manufacturing or product defects, fulfillment errors, materially misdescribed products, and other problems with the order itself.

If you did not purchase Route Package Protection or are unsure which policy applies, please contact us through den.thebadlion.com. We will review the situation and help you understand the available next steps. This does not limit any rights or remedies you have under applicable law.

11. Product variation

We rigorously check product quality throughout production and before shipment. Slight variations in color, texture, finish, placement, or scent may still occur between individual products or batches. These differences are not automatically defects.

If you are unsure whether an issue is ordinary variation or a product problem, please contact us and share photographs so we can take a closer look.

12. Keeping return information accurate

Accurate information helps us review your return or claim fairly. If you notice a mistake or need to update anything, please let us know so we can correct the record. An honest mistake will not be treated as fraud.

We may deny a claim or restrict future returns or purchases when there is reasonable evidence of deliberate misrepresentation or misuse of the return or claims process.

13. Payment disputes

If something has gone wrong with your order, please give us the opportunity to help. Contact us with your order number and a description of the issue so we can investigate and work with you toward an appropriate resolution. Payment disputes can create additional fees and administrative work for a small business, including when the underlying issue could have been resolved directly. Reaching out to us first can help avoid that extra process and give us a chance to put things right.

If a dispute is already open, please let us know. Depending on the payment provider's process, we may need to coordinate any refund or other resolution through that process to avoid duplicate reimbursement. We may be unable to issue a separate refund, store credit, or replacement while the review is pending.

We may provide the payment provider with relevant order, communication, payment, fulfillment, tracking, delivery, return, and claim records.

Contacting us first is a request, not a condition of exercising your rights. Nothing in this policy limits your right to dispute an unauthorized transaction, billing error, non-delivery, or unresolved product problem.

14. Your legal rights

Nothing in this policy limits a right or remedy that cannot lawfully be limited. Where applicable law requires a different result, we will follow that law.

15. Contact us

For help with a return, order problem, or customer-account issue, please visit den.thebadlion.com, email support@thebadlion.com, or call 1-888-791-7472.

Last updated: November 1, 2026